Thank you for choosing ArchSolo. Because every pair of our orthopedic footwear is 100% custom-crafted to your specific foot measurements, our return and exchange policy is designed to reflect the bespoke nature of our craftsmanship. Please read carefully before placing your order.

1. Returns & "Change of Mind" Policy

Due to the 100% bespoke, made-to-order nature of our footwear, we do not accept returns or offer cash refunds for a "change of mind" or incorrect sizing selected by the customer. Since every pair is meticulously handcrafted to match your precise foot length and width, we strongly recommend double-checking your measurements using our sizing guide before ordering.

2. Exchanges for Sizing Issues

We want you to achieve the absolute best fit! If your sandals arrive and the size isn't quite right, we are here to help:

• If you need a different size, please contact us at support@archsolo.com within 14 days of receiving your item.
• Your comfort is our ultimate goal! Since every pair is custom-made, we do not offer cash refunds for a "change of mind." However, if your sandals arrive and the size isn't quite right, simply return the original unworn pair to us, and our artisans will gladly craft a newly adjusted pair for you once completely for free. (Quality issues are fully covered by us).

3. Return Conditions (For Defective or Damaged Items Only)

If your item arrives defective, damaged, or does not match your custom specifications due to our error, you are fully covered under our return policy. To be eligible for a return/replacement:

• Requests must be made within 30 days of receiving the item.
• The item must be unworn, in its original condition, with all tags attached, and in its original packaging.
• You must provide proof of purchase (order number or receipt) along with clear photos of the defect.

4. Non-Returnable / Final Sale Items

Due to hygienic and custom-crafting reasons, the following items cannot be returned or exchanged:

• Footwear that shows obvious signs of wear, use, or damage caused by the customer.
• Items missing original parts, accessories, or tags.

 

5. Return Shipping Address

If a return or exchange is authorized by our support team, items must be shipped to our designated processing facility:

• Return Address: [75 Amity Dr. Chesterbrook, PA 19087 Centre France, USA]

Please do not send your purchase back to the manufacturer without prior authorization.

• Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. For items valued over $100, we highly recommend using a trackable shipping service or purchasing shipping insurance.

6. Refunds (If Approved)

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

If you haven’t received a refund after 15 business days, please contact us at support@archsolo.com.

7. Changes to Return & Exchanges Policy:

You can review the most current version of our Return & Exchanges Policy at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of this policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to this policy constitutes acceptance of those changes.