Noted that we implement a 30-day return policy. This means you can request a return within 30 days of receiving the item. If you do not return the item within 30 days of receiving it, we will not be able to offer a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
If you wish to initiate a return, please contact us via email at support@archsolo.com. Please note that returned items must be sent to the following address: [75 Amity Dr. Chesterbrook, PA 19087 Centre France].
It is essential that they remain in pristine condition. To successfully complete a return, you must meet the following conditions:
The returned item must be unused and in its original condition (no damage, scratches, or discoloration).
1. Do not remove the tags from the product! If the tags are removed, we will not be able to offer a refund.
2. The return must be completed within 30 days after receiving the item.
3. Please provide proof of purchase or receipt when returning the item.
4. Non-Returnable Items: The following items cannot be returned due to their unique artistic and cultural value:
In certain situations, we may only offer partial refunds, like:
1. Products that show obvious signs of use or damage.
2. Opened items (e.g., sandals, etc.) that have been used or damaged, due to their delicate craftsmanship, are not eligible for a full refund.
3. Any item that is damaged or missing parts and was not due to our error.
Please do not return items to the manufacturer, as each artwork requires professional care and maintenance. Return items to the address provided above.
If the value of your returned item exceeds $100, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for any damage that may occur during shipping.
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us with proof and photos to support@archsolo.com and send your item to: [75 Amity Dr. Chesterbrook, PA 19087 Centre France].
If the item was marked as a gift when purchased and shipped directly to you, please return the gift along with the product during the return process!
To return your product, please mail it to: [75 Amity Dr. Chesterbrook, PA 19087 Centre France].
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on your location, the time it takes for the exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@archsolo.com.
You can review the most current version of our Return & Exchanges Policy at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of this policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to this policy constitutes acceptance of those changes.