Frequently Asked Questions

Product & Fit

ArchSolo sandals are 100% bespoke and crafted specifically for you. Unlike mass-produced shoes, ours feature built-in orthopedic arch support, genuine cow leather, and an ergonomic design targeted at relieving foot and knee pain. We proudly say: "No more squeezing. No more pain."
Yes! Our master shoemakers design the midsole to provide targeted arch support that stably holds your body weight, relieves joint pressure, and realigns your daily gait. Many of our customers with Plantar Fasciitis, overpronation, and knee pain have experienced incredible relief.
Absolutely. ArchSolo is designed with wider profiles in mind. Because each pair is made-to-order based on your exact measurements, we leave the perfect breathing room for your feet. Additionally, we include a complimentary set of Extension Velcro Straps in your package for instant width adjustments!

Sizing & Customization

Because our footwear is custom-crafted to your specific foot profile, please do not rely solely on standard sizes. We strongly recommend carefully measuring your exact foot length and width, and comparing them with our Find Your Perfect Fit before placing your order.
Yes, we use premium, naturally soft genuine cowhide leather. It is specifically chosen because it gently wraps around your feet without ever cutting into your skin, making you feel like you are walking bare-footed.

Shipping & Delivery

Quality takes time! Since every pair is handcrafted from scratch by our artisans, please allow 3 weeks for the custom crafting process. Once shipped, regional transit typically takes 1 to 3 weeks depending on your destination. In total, please anticipate a delivery time of 4 to 6 weeks.
Yes! We proudly ship globally, covering North America, Europe, Oceania, Asia, and the Middle East. For a detailed breakdown of transit times for your specific country, please visit our Shipping Policy page.

Returns & Exchanges

We want you to achieve the absolute best fit! If your sandals are too snug or too loose, please contact us within 14 days of delivery. Instead of a lengthy international return process, we will gladly offer you a Store Credit/Coupon to craft a newly adjusted pair just for you.
Due to the 100% bespoke, made-to-order nature of our footwear, we are unable to offer cash refunds for a "change of mind." However, if your item arrives defective or damaged, you are fully covered. Please refer to our Return & Refund Policy for details.